Refund Policy

Last updated: 5 November 2026

We want you to be happy with PharmacySkills. This policy explains when you can get your money back. It does not affect your legal rights as a consumer.

1. Cancelling a subscription

You can cancel at any time from the membership page in the app, or by emailing support@pharmacyskills.com. Your subscription will not renew, and you keep access until the end of the billing period you have already paid for.

2. Your first payment: 14 days to change your mind

If you are new to a paid plan and change your mind, email us within 14 days of your first payment and we will refund that payment in full. This applies to the first payment on an account only, not to renewals.

3. Renewals

Renewal payments are not normally refunded, because you can cancel at any time before the renewal date. If you were charged after you tried to cancel, or forgot to cancel and have not used the Service since the renewal, contact us within 7 days and we will look at it fairly.

4. Credit packs

Unused credits can be refunded if you ask within 14 days of buying them. Credits that have already been used cannot be refunded.

5. Problems with the Service

If something you paid for does not work as described and we cannot fix it, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Tell us what went wrong and we will put it right.

6. How to ask for a refund

Email support@pharmacyskills.com from the address on your account, with the date of the payment. Approved refunds go back to the card you paid with, normally within 5 to 10 working days.